Refund & Cancellation Policy
This Refund & Cancellation Policy outlines the terms under which clients may request refunds or terminate services.
Refund Eligibility
- Refund requests must be made before service commencement.
- Once the service has begun, refunds will be issued only for uncompleted work, calculated on a pro-rata basis.
- No refunds will be issued for work already completed or delivered.
How to Request a Refund or Cancellation
- Submit your request online via the “Contact Us” page on our website.
- Alternatively, email us at sales@brandvelox.com.
- Provide your order number or contract reference in all correspondence.
Processing
- Refund requests will be reviewed within seven (7) business days.
- Approved refunds will be issued using the original payment method unless otherwise agreed.
- Cancellation notices should be made at least 7 days before the next billing or work cycle.
