Refund & Cancellation Policy

Refund & Cancellation Policy

This Refund & Cancellation Policy outlines the terms under which clients may request refunds or terminate services.

1. Refund Eligibility

   • Refund requests must be made before service commencement.
   • Once the service has begun, refunds will be issued only for uncompleted work, calculated on a pro-rata basis.
   • No refunds will be issued for work already completed or delivered.

2. How to Request a Refund or Cancellation

   • Submit your request online via the “Contact Us” page on our website.
   • Alternatively, email us at sales@brandvelox.com.
   • Provide your order number or contract reference in all correspondence.

3. Processing & Timelines

   • Refund requests will be reviewed within seven (7) business days.
   • Approved refunds will be issued using the original payment method unless otherwise agreed.
   • Cancellation notices should be made at least 7 days before the next billing or work cycle.